Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please take care when trying on the item as we are not able to accept returns with makeup stains. If the item is deemed unsellable it will simply be returned to the customer. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@nowastedauslan.com.au. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You will need to cover the return postage. Ensure you keep your tracking number as we are not responsible for items lost in transit.

You can always contact us for any return questions at info@nowastedauslan.com.au

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. send us an email with photos of the issues you are experiencing. Our customer service team responds to all emails within 2-3 business days.

We do not accept returns on sale items so please choose carefully.
If you require the same item in a different size, please contact customer service via email info@nowastedauslan.com.au with your order number and we will do our best to accommodate you.
Items purchased during flash sale periods are included under this sale policy so please ensure you choose your item(s) carefully.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.